Frequently Asked Questions
will I receive all the final information, maps etc?
Approximately 2 weeks before your date of travel.
Where do I collect my villa keys?
These will be sent at the same time as your Final Information
package. Where possible, if the group is large, we try and
send two keys, but you can always ask for an additional
key from the House Manager and then return that key at the
end of your stay.
Can we collect the car from
the Airport itself/ can we be collected from the Airport
and taken to the villa/ can the car be delivered to the
Whatever combination suits you we can provide, both on arrival
Can we go into the villa before
2 p.m. on arrival?
Yes. We have an "Early
Access" arrangement which enables you to arrive at
the villa from 11 a.m., onwards, leave your luggage and
sit by the pool. At this point you will be under the
of your maid who can show you which rooms are ready. The
one off charge for this is between £25 and £35 depending on
the size of your party.
Is there a "Welcome Pack"?
Yes. You should find on your arrival, tea, coffee,
milk, sugar and bottled water, rolls and butter with
tomatoes, ham or cheese. Each bathroom will have a toilet roll and
Is there maid service?
Yes, generally in the morning, 3 days a week, unless stated
on the individual villa information (except Feast Days or
Public Holidays). She will only do the washing up if the
dishwasher is out of action for any reason.
Can we use the washing machine?
only with the maid's assistance, as she relies on
the machine for the villa laundry and cannot afford it being
mishandled. She will be happy to do the washing for you
at a small charge of 3 Euros per load which will include
Can we use the telephone?
Yes, for all local outgoing calls and for all incoming
calls. The telephone number of your villa will be at the
top of the map supplied with your holiday pack in case you
need to leave the details back here in the UK.
Is there a TV and what channels
can we expect to receive?
At the current time there
are problems with the satellite over the whole of Europe,
which is a nuisance. The
majority of villas will have a television with the "Free to Air"
channels which generally include BBC1, 2 and 3 and ITV 1
and 2. We are working with the owners to ensure that all
villas have this facility as soon as possible. Please
contact us for more details.
Is there a safe in the villa?
Yes. This will normally be
found in the kitchen in one of the cupboards or in the master
bedroom. If your villa has a safe in an unusual place this
will be shown on your "Breakage Deposit Form"
which will be sent along with your Package of Information
and keys, etc. It is essential
that you use the safe immediately upon your arrival for
your passports, tickets, money and jewellery.
Who can I contact if there
is a problem?
All our villas have their own personal "House Manager"
who is there to assist with any problem connected with the
villa. There is an "out of hours"
number in case
of real difficulty which you will find in your Package of
Information. We are always available if you need to ring
Can we stay in the villa after 10a.m. on departure?
No, but we do have a "Day Room" with ensuite
bathroom at the Carvoeiro Sol Hotel located by the beach in
the village. The charge is £60 for up to 4 people, £75
for 5 to 6 people and £90 for 7 to 9 people. Large parties would be a combination of